Responsible Gaming at Betkali Kenya
Betkali Kenya operates under regulations from the Betting Control and Licensing Board of Kenya, which requires all licensed operators to provide responsible gaming tools. Betting and casino gaming should remain entertainment, not a source of financial stress or addiction. This page explains the protection tools available to players and where to seek help if gambling becomes problematic.
Available player protection tools
Access these controls through your account settings or by contacting customer support.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once you reach the limit, no further deposits are accepted until the period resets. Limits can be lowered immediately but increases require a 24-hour cooling-off period before taking effect.
Loss Limits
Specify maximum losses over a day, week, or month. When the limit is reached, you cannot place further bets until the period ends. This prevents chasing losses during extended losing streaks. Like deposit limits, reductions apply instantly while increases need 24 hours.
Session Time Limits
Set maximum time for individual betting or gaming sessions. The platform logs you out automatically when time expires. Useful for players who lose track of time during long sessions. You can set limits from 30 minutes to 4 hours per session.
Self-Exclusion
Voluntarily block your account for periods ranging from 1 month to 5 years, or permanently. During exclusion, you cannot log in, deposit funds, or place bets. Marketing communications stop immediately. Self-exclusion requests process within 24 hours and cannot be reversed until the chosen period expires.
Recognizing problem gambling
Problem gambling develops gradually. Early warning signs include betting more than you can afford, chasing losses, borrowing money to gamble, neglecting work or family responsibilities, feeling anxious or irritable when not gambling. If gambling causes financial hardship or relationship problems, professional support may be necessary.
The Responsible Gaming Federation of Kenya offers a free self-assessment test via USSD code. This confidential questionnaire helps determine if your gambling habits are becoming problematic. Results provide guidance on whether you should consider self-exclusion or seek counseling.
Where to get help
Multiple organizations in Kenya provide free support for problem gambling.
Betting Control and Licensing Board
The BCLB oversees all licensed betting operators in Kenya and handles self-exclusion requests. You can register for exclusion through their website or email. Once processed, all licensed betting companies are notified to block your access. The BCLB also investigates complaints about operators not honoring self-exclusion.
Website: bclb.go.ke
Responsible Gaming Federation of Kenya
An independent consumer body offering education, treatment, and support for problem gambling. They run school-based and community awareness programs, provide free counseling referrals, and advocate for stronger player protections. Contact them for information on local support groups and treatment centers.
Website: responsiblegaming.or.ke
Kenya Red Cross
Partners with gambling support organizations to offer assessment tests and counseling services. Their hotline connects callers with trained counselors who provide immediate support and referrals to treatment programs. Services are confidential and available in English and Swahili.
Gamban Blocking Software
Software that blocks access to all gambling websites and apps on your devices. Once installed, it prevents you from accessing betting sites even if you try to bypass it. Subscriptions cost around 500 KES per month. Particularly effective for players who struggle with impulse control when seeing gambling advertisements or promotions online.